BAGELS ARE SHIPPED FROZEN Due to their perishable nature, our Bagels are shipped incredibly carefully, with 5lbs of dry ice, custom coolers, and stringent “perishable” shipping specifications through Fedex. That said, we ask that you please be on the lookout for your package because unfortunately anything that we send out may not be returned. Ground shipping is not available for zip codes where Fedex cannot deliver ground within 2 days from NYC.